Have you had enough of coronavirus and all its implications? Most of us have. Unfortunately, not even the perceived end of the worldwide pandemic will put coronavirus to bed completely. We are going to continue experiencing its lingering effects for years to come – particularly in the healthcare delivery arena.

Healthcare delivery is where the healthcare industry and the consumers it serves intersect. For good or bad, the coronavirus crisis has placed itself squarely at that intersection. Pandemic fears have changed the way healthcare services are delivered. They have changed the way consumers view service delivery. All of the changes we have seen thus far will only lead to more changes down the road.

Frost & Sullivan, an international consulting firm that specializes in business growth strategies, recently published a press release discussing an upcoming webinar for business professionals interested in global healthcare predictions for 2021. If their experts are correct, healthcare will look different in 2021 on many different fronts.

1. Consumer-Centric Delivery

Healthcare delivery has not historically been focused on consumers. Hospitals, clinics, and primary care offices have established the rules for delivery and imposed those rules on consumers. Coronavirus has changed all that. Consumers are now in …